more than 173,000 online support requests registered in 2021, a 65% increase in one year

More than 173,000 requests for online help with cybercrime were registered on the platform in 2021 Cybermalveillance.gouv.fr† This represents an increase of 65% compared to the previous year, according to the 2021 report published and unveiled by franceinfo on Tuesday, March 8, from the platform Cybermalveillance.gouv.frthe national system for assisting victims of cybercrime, raising awareness of digital risks and observing the threat in France.

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By 2021, 90% of online support requests came from individuals, 8% from businesses and 2% from communities. More than 10,300 companies or associations and 2,100 communities or administrations were assisted online by Cybermalveillance.gouv.fran overall stable volume compared to the previous year.

“This trend shows that the strong pressure of cyber malice on the professional public has not abated for two years.”

Cybermalveillance.gouv.fr

at franceinfo

Of the 47 forms of cyber maliciousness identified by the platform, it is phishing, or phishing, which outnumbers the attacks of individuals. It represents 31% of requests for help and has increased by 82% in one year. All audiences together, phishing is up 143% compared to the previous year. Behind this is online account hacking for 19% of searches by individuals (+58% in one year) and fraud with fake tech support, 13% of searches (+18% in one year).

The report also highlights the appearance at the top this year of a new cyberattack: personal data breaches. They represent 9% of searches and are up 200% compared to the previous year. The year 2021 was also dominated by numerous data breaches, especially personal medical data. In addition, the various forms of personal training account (CPF) scams have increased by 200% in one year.

The report also finds a sharp increase in cyberbullying for individuals, up 33% in one year.Cybermalveillance.gouv.fr alert especially in his report on phishing, “highly praised by cybercriminals”† This goes through false messages from taxes or health insurance companies, law enforcement, banks, delivery companies, online sales sites or even lotteries. In particular, the year 2021 was marked by numerous waves of parcel delivery scams trying to capitalize on the explosion of online commerce since the onset of the health crisis, according to the report.Finally, the strong trend in SMS phishing development identified in 2020 was confirmed in 2021, the platform notes.

It should increase further. “Cybercriminals are taking advantage of the development of information services delivered via SMS by governments, banks or delivery companies to make their attacks credible”, the report says. They also benefit from the intrusiveness of text messages compared to emails and lower victim suspicion, as well as the greater difficulty of identifying a fraudulent text message on a phone than an email sent to a computer. being received.

Cybermalveillance.gouv.fr counted almost 2.5 million unique visitors in 2021. This audience has doubled compared to 2020. This confirms “the public’s interest in the services offered and the many original content produced for all audiences”estimate the government platform.